In general, it is possible for you to visit the Site without communicating any personal information about yourself. In any case, you are in no way obliged to transmit this information to us. Nevertheless, if you refuse, you may not be able to benefit from certain information or services you have requested.
As such, we may be required, in certain cases, to ask you to provide information (hereinafter your "Personal Information"):
- first name and last name;
- email address;
- phone number;
- postal address;
- age/date of birth;
- your opinion about our products;
- payment information (on e-commerce Supports);
- your purchase history (on e-commerce Supports);
- any special requests you may make to us (primarily for archival purposes);
- any photos or videos of you that you wish to share;
- information related to surveys that we use for statistical purposes.
By providing this information, you expressly agree that it will be processed for the purposes indicated in point 2 as well as for the purposes recalled at the end of each form.
In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016, and the amended French Data Protection Act of January 6, 1978, we inform you of the following:
1. Identity of the data controller
The data controller is la société Hook up, whose address is - .
2. Purposes of processing
We may process your Personal Information:
- in order to provide you with the information or services you have requested to receive (ordering a product for sale on our Site or sending you our newsletters following your registration); and/or
- in order to contact you about possible events related to our business, including product updates and customer support.
We are the sole recipient of your Personal Information. These, whether in individual or aggregated form, are never transmitted to a third party, notwithstanding the subcontractors we use (you will find more information about them in point 7). Our company does not, under any circumstances, market the personal data of visitors and Users of its Site.
4. Retention period
Your Personal Information is kept by our company only for the time corresponding to the purpose of the collection as indicated in 2 above, which shall in any case not exceed 24 mois.
5. Computer and Freedom Rights
You have the following rights concerning your Personal Information, which you may exercise by writing to us at the email address or our postal address (Cf. point 1) or by using the contact form present on our Site.
If you are already a customer, you can directly modify your personal information and download all the data we keep for the follow-up of your orders and our relationship directly in your customer account.
Right of access and communication of data
You have the right to access the Personal Information that concerns you. However, due to the obligation of security and confidentiality in the processing of personal data that is incumbent on us, you are informed that your request will be processed subject to you providing proof of your identity, in particular by producing a scan of your valid identity document (in the case of a request via our dedicated electronic form) or a signed photocopy of your valid identity document (in the case of a request addressed in writing).
We will be entitled, where appropriate, to object to manifestly abusive requests (by their number, repetitive or systematic nature). To help you in your approach, particularly if you wish to exercise your right of access through a written request to the postal address mentioned in point 1, you will find, by clicking on the following link, a model letter drawn up by the CNIL.
Right to rectify data
Under this right, the law entitles you to request the rectification, updating, blocking or even deletion of data about you that may prove to be inaccurate, erroneous, incomplete or obsolete.
Also, you may define general and specific directives regarding the fate of personal data after your death. Where appropriate, the heirs of a deceased person may require consideration of their loved one's death and/or necessary updates.
To assist you in your approach, particularly if you wish to exercise, on your own behalf or on behalf of a deceased loved one, your right of rectification by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a model letter drawn up by the CNIL.
Right to object
The exercise of this right is only possible in one of the following two situations:
- When the exercise of this right is based on legitimate reasons;
- When the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes. To help you in your approach, particularly if you wish to exercise your right to object by means of a written request sent to the postal address indicated in point 1, you will find by clicking on the following link a model letter prepared by the CNIL.
6. Response Times
We undertake to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time which shall not exceed 1 mois from the receipt of your request.
7. Authorized Providers and Transfer to a Third Country in the European Union
We inform you that we have recourse to authorized service providers to facilitate the collection and processing of the data you have communicated to us. These service providers may be located outside the European Union and have communication of the data collected through the various forms present on the Site (with the exception of the form allowing you to exercise your Computer and Freedom rights which is proposed and operated by us alone).
8. Complaint to the competent authority
If you consider that our site does not comply with its obligations with regard to your Personal Information, you may submit a complaint or request to the competent authority. In France, the competent authority is the CNIL to which you can send a request electronically by clicking on the following link:
Unless express consent is required under your country's data protection laws, by using these Materials (as defined above), you consent to our collection and use of your personal data in the manner described in this Policy and to the transfer of your personal data to countries other than your own (including countries outside the European Union).