Need Help ?

Every day, we are committed to offering you the best possible level of service by surrounding ourselves with the best partners at each stage of your shopping experience.


Below are some frequently asked questions and some of our policies.


If you have questions, comments or a quote request, you can email us at contact@hook-up.eu or call us at +33179750530.



A Question ? Contact us !

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Frequently Asked Questions


How can I find out the delivery time?

An indicative range is mentioned on each product sheet, and this for each transporter. You can thus have an estimate of the delivery day.

How do I track an already shipped package?

By clicking on "My Account", in the "My Orders" sections, you have a summary of all your purchases made on Hook'Up with their progress. A simple click on the order concerned brings up the carrier and the package tracking number.

My package arrived damaged, what should I do?

You just need to contact us by email or telephone and tell us your name and your order number. We take care of finding a quick and efficient solution.

One of my articles broke during normal use, do you take charge of after-sales service?

As an official distributor, we have direct contacts with all the brands offered on Hook'Up. It is thus possible for us to assess the situation and find a solution quickly with them.

For any other question, advice or quote, do not hesitate to contact us by email or telephone.